π CSEC Office Admin: Distinction Guaranteed
Embark on a transformative learning journey with the CSEC Office Administration curriculum, designed to take you from zero knowledge to exam distinction! This comprehensive subject provides a deep dive into the dynamic world of modern office management, covering essential principles, procedures, and technologies. From mastering communication and record-keeping to tackling financial services and marketing, you’ll develop practical skills and professional attributes that will not only guarantee your success in the CSEC Office Administration exam but will also equip you for a wide array of career opportunities.Β


The field encompasses a wide array of functions, including communication, record management, financial transactions, procurement, marketing, and operations, all while emphasizing essential attributes such as strong work ethics, social responsibility, adaptability, and customer service skills. Ultimately, Office Administration aims to prepare students for the dynamic, diverse, and ever-evolving nature of the contemporary workplace.
Prepare to conquer the complexities of the contemporary workplace with confidence, achieving a level of competence that will set you apart and propel you toward a successful future.
The CSEC Office Administration Syllabus consist of 11 section and 85 lesson.
SECTION I: OFFICE ORIENTATION
SECTION 2: RECEPTION AND HOSPITALITY
SECTION 3: COMMUNICATION
SECTION 4: MEETINGS
SECTION 5: TRAVEL ARRANGEMENTS
SECTION 6: RECORDS AND INFORMATION MANAGEMENT
SECTION 8: ACCOUNTS AND FINANCIAL SERVICES
SECTION 9: PROCUREMENT AND INVENTORY MANAGEMENT
SECTION 10: SALES, MARKETING AND CUSTOMER SERVICE
SECTION 11: OPERATIONS, DISPATCH AND TRANSPORT SERVICES
Curriculum
- 12 Sections
- 104 Lessons
- 10 Weeks
- PAST EXAM Q & A13
- 2.12005 EXAM PAPER Q AND A.
- 2.22006 EXAM PAPER Q AND A.
- 2.32007 EXAM PAPER Q AND A.
- 2.42008 EXAM PAPER Q AND A.
- 2.52009 EXAM PAPER Q AND A.
- 2.62010 EXAM PAPER Q AND A.
- 2.72011 EXAM PAPER Q AND A.
- 2.82012 EXAM PAPER Q AND A.
- 2.92013 EXAM PAPER Q AND A.
- 2.102014 EXAM PAPER Q AND A.
- 2.112015 EXAM PAPER Q AND A.
- 2.122016 EXAM PAPER Q AND A.
- 2.1320017 EXAM PAPER Q AND A.
- SECTION I: OFFICE ORIENTATION17
- 3.1General Objectives β Define and Terms Associated With this Section
- 3.2Lesson 1: Objectives and Content β Role and Functions of the Office
- 3.3Quiz 110 Minutes0 Questions
- 3.4Lesson 2: Office Structure and the Characteristics of a business
- 3.5Quiz 210 Minutes0 Questions
- 3.6Lesson 3: Compare different types of office arrangements
- 3.7Quiz 310 Minutes0 Questions
- 3.8Lesson 4: Examine the Ergonomics of the Office
- 3.9Quiz 410 Minutes0 Questions
- 3.10Lesson 5: Resources Contribution and the Office Environment;
- 3.11Quiz 510 Minutes0 Questions
- 3.12Lesson 6: Factors to Consider when Selecting Office Resources
- 3.13Quiz 610 Minutes0 Questions
- 3.14Lesson 7: Propose Attitudes and Attributes of Office Personnel
- 3.15Quiz 710 Minutes0 Questions
- 3.16Lesson 8: the Value of Relationships to Office Efficiency
- 3.17Quiz 810 Minutes0 Questions
- SECTION 2: RECEPTION AND HOSPITALITY11
- 4.1General Objectives β Define and Terms Associated With this Section
- 4.2Lesson 1: the reception desk to the welfare of the organisation;60 Minutes
- 4.3Quiz 110 Minutes0 Questions
- 4.4Lesson 2: duties, responsibilities and attributes of a receptionist
- 4.5Quiz 210 Minutes0 Questions
- 4.6Lesson 3: techniques for receiving and relaying messages by telephone.
- 4.7Quiz 310 Minutes0 Questions
- 4.8Lesson 4: Manage appointments using electronic or manual systems.
- 4.9Quiz 410 Minutes0 Questions
- 4.10Lesson 5: the importance & use of electronic / manual reminder systems.
- 4.11Quiz 510 Minutes0 Questions
- SECTION 3: COMMUNICATION19
- 5.1General Objectives β Define and Terms Associated With this Section
- 5.2Lesson 1: channels of communication used in the officeesson60 Minutes
- 5.3Quiz 110 Minutes0 Questions
- 5.4Lesson 2: factors affecting the selection of communication channe
- 5.5Quiz 210 Minutes0 Questions
- 5.6Lesson 3: barriers to effective communication
- 5.7Quiz 310 Minutes0 Questions
- 5.8Lesson 4: Select appropriate types and sizes of stationery
- 5.9Quiz 410 Minutes0 Questions
- 5.10Lesson 5: Select relevant sources of information
- 5.11Quiz 510 Minutes0 Questions
- 5.12Lesson 6: the importance of services offered by telecommunication providers
- 5.13Quiz 610 Minutes0 Questions
- 5.14Lesson 7: Describe the services available for dispatching mail
- 5.15Quiz 710 Minutes0 Questions
- 5.16Lesson 8: Outline procedures for sending and receiving parcels
- 5.17Quiz 810 Minutes0 Questions
- 5.18Lesson 9: procedures for dealing with incoming and outgoing Mail in Offices.
- 5.19Quiz 910 Minutes0 Questions
- SECTION 4: MEETINGS15
- 6.1General Objectives β Define and Terms Associated With this Section
- 6.2Lesson 1: Define terms associated with business meetings
- 6.3Quiz 110 Minutes0 Questions
- 6.4Lesson 2: Prepare documents associated with meetings
- 6.5Quiz 210 Minutes0 Questions
- 6.6Lesson 3: the roles and functions of personnel associated with meetings
- 6.7Quiz 310 Minutes0 Questions
- 6.8Lesson 4. Differentiate among the various types of meetings
- 6.9Quiz 410 Minutes0 Questions
- 6.10Lesson 5: types of meetings virtually and face to face
- 6.11Quiz 510 Minutes0 Questions
- 6.12Lesson 6: legal requirements of Annual General Meetings
- 6.13Quiz 610 Minutes0 Questions
- 6.14Lesson 7: Outline the follow-up procedures related to decisions
- 6.15Quiz 710 Minutes0 Questions
- SECTION 5: TRAVEL ARRANGEMENTS11
- 7.1General Objectives β Define and Terms Associated With this Section
- 7.2Lesson 1. Outline procedures for making travel arrangements
- 7.3Quiz 110 Minutes0 Questions
- 7.4Lesson 2: The importance of various travel documents
- 7.5Quiz 210 Minutes0 Questions
- 7.6Lesson 3: Types of information and services required for travel
- 7.7Quiz 310 Minutes0 Questions
- 7.8Lesson 4: Explain the importance of time zones
- 7.9Quiz 410 Minutes0 Questions
- 7.10Lesson 5: Monetary instruments for use during travel
- 7.11Quiz 510 Minutes0 Questions
- SECTION 6: RECORDS AND INFORMATION MANAGEMENT17
- 8.1General Objectives β Define and Terms Associated With this Section
- 8.2Lesson 1: The duties of a records and information management clerk
- 8.3Quiz 110 Minutes0 Questions
- 8.4Lesson 2: Characteristics of a records and information management system
- 8.5Quiz 210 Minutes0 Questions
- 8.6Lesson 3: Types of records and information management systems
- 8.7Quiz 310 Minutes0 Questions
- 8.8Lesson 4: Maintain a record and information management system
- 8.9Quiz 410 Minutes0 Questions
- 8.10Lesson 5: Outline the methods and procedures for dealing with inactive files
- 8.11Quiz 510 Minutes0 Questions
- 8.12Lesson 6: Legal stipulations governing access to and retention of documents
- 8.13Quiz 610 Minutes0 Questions
- 8.14Lesson 7: The use of manual and electronic resources required for records and information management
- 8.15Quiz 710 Minutes0 Questions
- 8.16Lesson 8: Differentiate between centralised and decentralised records and information management systems
- 8.17Quiz 810 Minutes0 Questions
- SECTION 7: HUMAN RESOURCES MANAGEMENT21
- 9.1General Objectives β Define and Terms Associated With this Section
- 9.2Lesson 1: the functions and importance of the Human Resource Management office
- 9.3Quiz 110 Minutes0 Questions
- 9.4Lesson 2: the duties and attributes of a clerk in the Human Resource Management office
- 9.5Quiz 210 Minutes0 Questions
- 9.6Lesson 3. Identify sources of information on job opportunities
- 9.7Quiz 310 Minutes0 Questions
- 9.8Lesson 4: Outline factors to be considered when seeking employment
- 9.9Quiz 410 Minutes0 Questions
- 9.10Lesson 5: Prepare documents required for employment
- 9.11Quiz 510 Minutes0 Questions
- 9.12Lesson 6: Prepare other types of documents
- 9.13Quiz 610 Minutes0 Questions
- 9.14Lesson 7: Explain factors to be considered when preparing for a job interview
- 9.15Quiz 710 Minutes0 Questions
- 9.16Lesson 8: Demonstrate knowledge of the requirements of the work environment
- 9.17Quiz 810 Minutes0 Questions
- 9.18Lesson 9: Discuss the benefits of legislation related to workersβ welfare
- 9.19Quiz 910 Minutes0 Questions
- 9.20Lesson 10: Discuss the factors that contribute to employee/labour turnover in an organisation
- 9.21Quiz 1010 Minutes0 Questions
- SECTION 8: ACCOUNTS AND FINANCIAL SERVICES15
- 10.1General Objectives β Define and Terms Associated With this Section
- 10.2Lesson 1. Describe the role and functions of the accounts office
- 10.3Quiz 110 Minutes0 Questions
- 10.4Lesson 2. Describe the duties and attributes of a clerk in the accounts office
- 10.5Quiz 210 Minutes0 Questions
- 10.6Lesson 3. Prepare simple documents in the accounts office
- 10.7Quiz 310 Minutes0 Questions
- 10.8Lesson 4. Use hardware and software resources applicable to the accounts office
- 10.9Quiz 410 Minutes0 Questions
- 10.10Lesson 5. Differentiate among types of Financial Institutions
- 10.11Quiz 510 Minutes0 Questions
- 10.12Lesson 6. Outline the procedures for making and receiving different types of payments
- 10.13Quiz 610 Minutes0 Questions
- 10.14Lesson 7. Interpret the information on cheques
- 10.15Quiz 710 Minutes0 Questions
- SECTION 9: PROCUREMENT AND INVENTORY MANAGEMENT13
- 11.1General Objectives β Define and Terms Associated With this Section
- 11.2Lesson 1: the functions of the procurement and inventory management office;
- 11.3Quiz 110 Minutes0 Questions
- 11.4Lesson 2. Identify the duties and attributes of a clerk in the purchasing department
- 11.5Quiz 210 Minutes0 Questions
- 11.6Lesson 3. Outline procedures for purchasing goods and acquiring services
- 11.7Quiz 310 Minutes0 Questions
- 11.8Lesson 4. Prepare documents used in the purchase of goods and services
- 11.9Quiz 410 Minutes0 Questions
- 11.10Lesson 5. Explain the importance of inventory management
- 11.11Quiz 510 Minutes0 Questions
- 11.12Lesson 6. Maintain stock records (manual and electronic)
- 11.13Quiz 610 Minutes0 Questions
- SECTION 10: SALES, MARKETING AND CUSTOMER SERVICE13
- 12.1General Objectives β Define and Terms Associated With this Section
- 12.2Lesson 1. Explain the functions of staff involved in Sales, marketing and Customer service
- 12.3Quiz 1
- 12.4Lesson 2. Identify duties of a clerk in the sales office
- 12.5Quiz 2
- 12.6Lesson 3. Identify skills required by a clerk in the sales marketing and customer services offices
- 12.7Quiz 3
- 12.8Lesson 4. Prepare documents used in sales and marketing
- 12.9Quiz 4
- 12.10Lesson 5. Distinguish among the different types of discounts
- 12.11Quiz 5
- 12.12Lesson 6. Outline the functions of the Corporate Communications Clerk
- 12.13Quiz 6
- SECTION 11: OPERATIONS, DISPATCH AND TRANSPORT SERVICES7
- 13.1General Objectives β Define and Terms Associated With this Section
- 13.2Lesson 1: Explain the functions of the operations, dispatch and transport office
- 13.3Quiz 110 Minutes0 Questions
- 13.4Lesson 2: Explain the duties of a clerk in the operations, dispatch and transport office
- 13.5Quiz 210 Minutes0 Questions
- 13.6Lesson 3: Interpret information on documents used in operations, dispatch and transport.
- 13.7Quiz 310 Minutes0 Questions