Curriculum
- 12 Sections
- 104 Lessons
- 10 Weeks
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- PAST EXAM Q & A13
- 2.12005 EXAM PAPER Q AND A.
- 2.22006 EXAM PAPER Q AND A.
- 2.32007 EXAM PAPER Q AND A.
- 2.42008 EXAM PAPER Q AND A.
- 2.52009 EXAM PAPER Q AND A.
- 2.62010 EXAM PAPER Q AND A.
- 2.72011 EXAM PAPER Q AND A.
- 2.82012 EXAM PAPER Q AND A.
- 2.92013 EXAM PAPER Q AND A.
- 2.102014 EXAM PAPER Q AND A.
- 2.112015 EXAM PAPER Q AND A.
- 2.122016 EXAM PAPER Q AND A.
- 2.1320017 EXAM PAPER Q AND A.
- SECTION I: OFFICE ORIENTATION17
- 3.1General Objectives – Define and Terms Associated With this Section
- 3.2Lesson 1: Objectives and Content – Role and Functions of the Office
- 3.3Quiz 110 Minutes0 Questions
- 3.4Lesson 2: Office Structure and the Characteristics of a business
- 3.5Quiz 210 Minutes0 Questions
- 3.6Lesson 3: Compare different types of office arrangements
- 3.7Quiz 310 Minutes0 Questions
- 3.8Lesson 4: Examine the Ergonomics of the Office
- 3.9Quiz 410 Minutes0 Questions
- 3.10Lesson 5: Resources Contribution and the Office Environment;
- 3.11Quiz 510 Minutes0 Questions
- 3.12Lesson 6: Factors to Consider when Selecting Office Resources
- 3.13Quiz 610 Minutes0 Questions
- 3.14Lesson 7: Propose Attitudes and Attributes of Office Personnel
- 3.15Quiz 710 Minutes0 Questions
- 3.16Lesson 8: the Value of Relationships to Office Efficiency
- 3.17Quiz 810 Minutes0 Questions
- SECTION 2: RECEPTION AND HOSPITALITY11
- 4.1General Objectives – Define and Terms Associated With this Section
- 4.2Lesson 1: the reception desk to the welfare of the organisation;60 Minutes
- 4.3Quiz 110 Minutes0 Questions
- 4.4Lesson 2: duties, responsibilities and attributes of a receptionist
- 4.5Quiz 210 Minutes0 Questions
- 4.6Lesson 3: techniques for receiving and relaying messages by telephone.
- 4.7Quiz 310 Minutes0 Questions
- 4.8Lesson 4: Manage appointments using electronic or manual systems.
- 4.9Quiz 410 Minutes0 Questions
- 4.10Lesson 5: the importance & use of electronic / manual reminder systems.
- 4.11Quiz 510 Minutes0 Questions
- SECTION 3: COMMUNICATION19
- 5.1General Objectives – Define and Terms Associated With this Section
- 5.2Lesson 1: channels of communication used in the officeesson60 Minutes
- 5.3Quiz 110 Minutes0 Questions
- 5.4Lesson 2: factors affecting the selection of communication channe
- 5.5Quiz 210 Minutes0 Questions
- 5.6Lesson 3: barriers to effective communication
- 5.7Quiz 310 Minutes0 Questions
- 5.8Lesson 4: Select appropriate types and sizes of stationery
- 5.9Quiz 410 Minutes0 Questions
- 5.10Lesson 5: Select relevant sources of information
- 5.11Quiz 510 Minutes0 Questions
- 5.12Lesson 6: the importance of services offered by telecommunication providers
- 5.13Quiz 610 Minutes0 Questions
- 5.14Lesson 7: Describe the services available for dispatching mail
- 5.15Quiz 710 Minutes0 Questions
- 5.16Lesson 8: Outline procedures for sending and receiving parcels
- 5.17Quiz 810 Minutes0 Questions
- 5.18Lesson 9: procedures for dealing with incoming and outgoing Mail in Offices.
- 5.19Quiz 910 Minutes0 Questions
- SECTION 4: MEETINGS15
- 6.1General Objectives – Define and Terms Associated With this Section
- 6.2Lesson 1: Define terms associated with business meetings
- 6.3Quiz 110 Minutes0 Questions
- 6.4Lesson 2: Prepare documents associated with meetings
- 6.5Quiz 210 Minutes0 Questions
- 6.6Lesson 3: the roles and functions of personnel associated with meetings
- 6.7Quiz 310 Minutes0 Questions
- 6.8Lesson 4. Differentiate among the various types of meetings
- 6.9Quiz 410 Minutes0 Questions
- 6.10Lesson 5: types of meetings virtually and face to face
- 6.11Quiz 510 Minutes0 Questions
- 6.12Lesson 6: legal requirements of Annual General Meetings
- 6.13Quiz 610 Minutes0 Questions
- 6.14Lesson 7: Outline the follow-up procedures related to decisions
- 6.15Quiz 710 Minutes0 Questions
- SECTION 5: TRAVEL ARRANGEMENTS11
- 7.1General Objectives – Define and Terms Associated With this Section
- 7.2Lesson 1. Outline procedures for making travel arrangements
- 7.3Quiz 110 Minutes0 Questions
- 7.4Lesson 2: The importance of various travel documents
- 7.5Quiz 210 Minutes0 Questions
- 7.6Lesson 3: Types of information and services required for travel
- 7.7Quiz 310 Minutes0 Questions
- 7.8Lesson 4: Explain the importance of time zones
- 7.9Quiz 410 Minutes0 Questions
- 7.10Lesson 5: Monetary instruments for use during travel
- 7.11Quiz 510 Minutes0 Questions
- SECTION 6: RECORDS AND INFORMATION MANAGEMENT17
- 8.1General Objectives – Define and Terms Associated With this Section
- 8.2Lesson 1: The duties of a records and information management clerk
- 8.3Quiz 110 Minutes0 Questions
- 8.4Lesson 2: Characteristics of a records and information management system
- 8.5Quiz 210 Minutes0 Questions
- 8.6Lesson 3: Types of records and information management systems
- 8.7Quiz 310 Minutes0 Questions
- 8.8Lesson 4: Maintain a record and information management system
- 8.9Quiz 410 Minutes0 Questions
- 8.10Lesson 5: Outline the methods and procedures for dealing with inactive files
- 8.11Quiz 510 Minutes0 Questions
- 8.12Lesson 6: Legal stipulations governing access to and retention of documents
- 8.13Quiz 610 Minutes0 Questions
- 8.14Lesson 7: The use of manual and electronic resources required for records and information management
- 8.15Quiz 710 Minutes0 Questions
- 8.16Lesson 8: Differentiate between centralised and decentralised records and information management systems
- 8.17Quiz 810 Minutes0 Questions
- SECTION 7: HUMAN RESOURCES MANAGEMENT21
- 9.1General Objectives – Define and Terms Associated With this Section
- 9.2Lesson 1: the functions and importance of the Human Resource Management office
- 9.3Quiz 110 Minutes0 Questions
- 9.4Lesson 2: the duties and attributes of a clerk in the Human Resource Management office
- 9.5Quiz 210 Minutes0 Questions
- 9.6Lesson 3. Identify sources of information on job opportunities
- 9.7Quiz 310 Minutes0 Questions
- 9.8Lesson 4: Outline factors to be considered when seeking employment
- 9.9Quiz 410 Minutes0 Questions
- 9.10Lesson 5: Prepare documents required for employment
- 9.11Quiz 510 Minutes0 Questions
- 9.12Lesson 6: Prepare other types of documents
- 9.13Quiz 610 Minutes0 Questions
- 9.14Lesson 7: Explain factors to be considered when preparing for a job interview
- 9.15Quiz 710 Minutes0 Questions
- 9.16Lesson 8: Demonstrate knowledge of the requirements of the work environment
- 9.17Quiz 810 Minutes0 Questions
- 9.18Lesson 9: Discuss the benefits of legislation related to workers’ welfare
- 9.19Quiz 910 Minutes0 Questions
- 9.20Lesson 10: Discuss the factors that contribute to employee/labour turnover in an organisation
- 9.21Quiz 1010 Minutes0 Questions
- SECTION 8: ACCOUNTS AND FINANCIAL SERVICES15
- 10.1General Objectives – Define and Terms Associated With this Section
- 10.2Lesson 1. Describe the role and functions of the accounts office
- 10.3Quiz 110 Minutes0 Questions
- 10.4Lesson 2. Describe the duties and attributes of a clerk in the accounts office
- 10.5Quiz 210 Minutes0 Questions
- 10.6Lesson 3. Prepare simple documents in the accounts office
- 10.7Quiz 310 Minutes0 Questions
- 10.8Lesson 4. Use hardware and software resources applicable to the accounts office
- 10.9Quiz 410 Minutes0 Questions
- 10.10Lesson 5. Differentiate among types of Financial Institutions
- 10.11Quiz 510 Minutes0 Questions
- 10.12Lesson 6. Outline the procedures for making and receiving different types of payments
- 10.13Quiz 610 Minutes0 Questions
- 10.14Lesson 7. Interpret the information on cheques
- 10.15Quiz 710 Minutes0 Questions
- SECTION 9: PROCUREMENT AND INVENTORY MANAGEMENT13
- 11.1General Objectives – Define and Terms Associated With this Section
- 11.2Lesson 1: the functions of the procurement and inventory management office;
- 11.3Quiz 110 Minutes0 Questions
- 11.4Lesson 2. Identify the duties and attributes of a clerk in the purchasing department
- 11.5Quiz 210 Minutes0 Questions
- 11.6Lesson 3. Outline procedures for purchasing goods and acquiring services
- 11.7Quiz 310 Minutes0 Questions
- 11.8Lesson 4. Prepare documents used in the purchase of goods and services
- 11.9Quiz 410 Minutes0 Questions
- 11.10Lesson 5. Explain the importance of inventory management
- 11.11Quiz 510 Minutes0 Questions
- 11.12Lesson 6. Maintain stock records (manual and electronic)
- 11.13Quiz 610 Minutes0 Questions
- SECTION 10: SALES, MARKETING AND CUSTOMER SERVICE13
- 12.1General Objectives – Define and Terms Associated With this Section
- 12.2Lesson 1. Explain the functions of staff involved in Sales, marketing and Customer service
- 12.3Quiz 1
- 12.4Lesson 2. Identify duties of a clerk in the sales office
- 12.5Quiz 2
- 12.6Lesson 3. Identify skills required by a clerk in the sales marketing and customer services offices
- 12.7Quiz 3
- 12.8Lesson 4. Prepare documents used in sales and marketing
- 12.9Quiz 4
- 12.10Lesson 5. Distinguish among the different types of discounts
- 12.11Quiz 5
- 12.12Lesson 6. Outline the functions of the Corporate Communications Clerk
- 12.13Quiz 6
- SECTION 11: OPERATIONS, DISPATCH AND TRANSPORT SERVICES7
- 13.1General Objectives – Define and Terms Associated With this Section
- 13.2Lesson 1: Explain the functions of the operations, dispatch and transport office
- 13.3Quiz 110 Minutes0 Questions
- 13.4Lesson 2: Explain the duties of a clerk in the operations, dispatch and transport office
- 13.5Quiz 210 Minutes0 Questions
- 13.6Lesson 3: Interpret information on documents used in operations, dispatch and transport.
- 13.7Quiz 310 Minutes0 Questions